Sending Email
Email sent from Laminar files itself. Compose from the matter, hit send, and the message lands in the Interactions feed with its delivery status tracked, no copy-paste into the file afterward.
Composing
Section titled “Composing”From the entity’s Interactions feed, click Add, choose Email, then Send an email. The composer opens with:
To, Cc, Bcc: as you type, Laminar suggests the entity’s contacts and your firm’s users. Cc and Bcc are tucked away until you need them (Cmd/Ctrl+Shift+C and +B).
Body: a rich-text editor with bold, italics, lists, and links.
Your signature is inserted automatically if you’ve set one up (see Email Settings).
Attachments: drag files in or browse. The total is capped at 40 MB per email.
Drafts save automatically. If you close the composer, the draft waits in the Interactions feed; click it to resume.
Who the Recipient Sees as the Sender
Section titled “Who the Recipient Sees as the Sender”This one surprises people, so read it twice: recipients see the email as coming from your name via noreply@app.laminar.so, not from your own email address. Your address is set as the reply-to, so when the client hits reply, the response comes back to you (and files itself onto the entity; see Receiving Email).
If a client mentions “an email from a noreply address,” this is why. It’s the same message, sent on your behalf.
Sending and the Undo Window
Section titled “Sending and the Undo Window”Press Send (or Cmd/Ctrl+Enter). If you’ve configured a send delay, a countdown appears and Undo reopens the draft; otherwise the email queues immediately. Once queued you’ll see “Email queued for sending,” then a confirmation when it’s on its way.
Delivery Tracking
Section titled “Delivery Tracking”Every sent email carries a status badge in the feed: Queued, Sending, Sent, Delivered, and on bad days Bounced, Failed, or Spam. Problem states show an alert on the email’s detail view with the provider’s reason.
What to do about each:
Bounced or Failed: the message didn’t arrive. Check the address for typos, fix it on the contact, and send again.
Spam: the recipient marked the message as spam. Stop emailing that address and reach them another way.
Replies and Threads
Section titled “Replies and Threads”Replies to your sent email thread automatically under the original in the Interactions feed, so the conversation reads top to bottom in one place. To continue a conversation from your side, compose a new email from the same entity; inbound replies will keep threading by themselves.